Orders are processed Monday-Saturday.
We do not ship on Sundays and holidays.
Watch for a confirmation email after placing the order.
Order revisions
If you like to revise your order - address/colors/sizes/quantities
Please contact us: support@spiritnest.com
If it is been more than 24 hours/ Or the order has already been shipped you can not revise it,
You can return it once it’ll arrive.
Bags, Jewelry, leggings, candles and bath+body products and are not returnable or exchangeable.
Shoes, Bedding and Bags and Hoodie dress orders cannot be cannot be revised. Please make sure you are providing the right address.
Order cancellation
You may cancel your order within 24 hours after placing it,
And you’ll be fully refunded. Please contact us: support@spiritnest.com
If it is been more than 24 hours/order already been shipped you can not cancel it,
You can return it once it’ll arrive.
Jewelry, leggings, beddings, candles and bath+body products and are not returnable or exchangeable.
Shoes, Bedding, Bags and Hoodie dress orders cannot be canceled.
Exchange policy
We accept exchanges within 60 days from the date your order was shipped.
Please contact us: support@spiritnest.com to receive an exchange address,
And open an exchange ticket on our system.
Our warehouse will exam your item once it received.
Exchanges must be received in new condition; unused, unworn, unwashed with the hygienic liner intact (where applicable). Items returned with obvious use, makeup, deodorant, perfume, or similar product stains will be subject to refusal.
Shoes - In the rare event that a customer is unhappy with the fit of their shoe, Spirit Nest will process a one-time free exchange for your customer. Refunds will not be issued for sizing disputes, only exchanges are allowed.
Free Exchanges will only be allowed once per shoe order.
In order for a free exchange to be processed, sellers must provide the following information: reason the shoe didn’t fit (i.e. too small, too big, too narrow), the new size requested by the customer, customer name, order number, and store name.
To reduce the risk of sizing issues, we have provided sizing charts on our product specifications pages for high-tops, low-tops, slip-ons, sneakers, womens casual shoes, flip flops, and boots.
Size exchange requests that differ by more than 2 sizes from the original size ordered will be considered a customer-input error and will not be eligible for exchange by Spirit Nest.
Jewelry, shoes and slides, bags, leggings, candles, beauty and bath+body products, and Spirit Nest Period Underwear are not returnable or exchangeable, if you received a damaged item from those products categories, please contact us:
support@spiritnest.com
Pending payments
All deliveries are pending payment approval, if your order payment status is pending, we will only deliver out the goods after it has been approved.
Delayed shipping
As part of our commitment to an excellent customers service, we will do our best to get shipments delivered on time. However, there are situations which are beyond our control. We are not responsible for delays due to any weather conditions, incorrect or incomplete shipping addresses, natural disasters, or refusal to accept packages. To reduce the possibility of the late arrival of your package especially during the busy holiday season, please place your orders early.
Return policy
We accept returns within 60 days from the date your order was shipped.
We do not charge a restocking fee. Return/Exchange shipping costs will apply to the customer. Refunds are issued to your original payment method or in the form of online credit. Refunds cannot be returned to alternate cards or different forms of payment. If you choose to be refunded in Spirit Nest Online Credit, We will issue your refund code and notify you once it issued. This does not apply to late returns or those otherwise outside of policy.
Please contact us: support@spiritnest.com to receive a return address,
And open a return ticket on our system.
Our warehouse will exam your item once it received.
Returns must be received in new condition; unused, unworn, unwashed with the hygienic liner intact (where applicable). Items returned with obvious use, makeup, deodorant, perfume, or similar product stains will be subject to refusal.
Gift cards and crystals cannot be returned or refunded.
Bedding sets, shoes and slides, bags, pillow covers, Jewelry, leggings, candles, cutting board, doormats, socks, mugs and wineglasses, Beauty products: Face creams, perfumes, bath+body products and the Spirit Nest Period Underwear are not returnable or exchangeable, if you received a damaged item from those products categories, please contact us: support@spiritnest.com
Damaged item
Our products leave our warehouses after going through a thorough quality assurance process. In case your product arrived damaged or was damaged during shipping, please take a clear picture of it and sent it with a description with an order number to: support@spiritnest.com
Missing Packages
Spirit Nest will not refund any customer whose order is not received because the shipping address provided during the checkout process was inaccurate or incomplete unless that order is classified as undeliverable and returned to Spirit Nest.
If your package was delivered according to its USPS/other international courier tracking info but you did not receive it or if your package is missing, it is your responsibility to first contact your local USPS carrier to report the issue concerning your stolen/lost/undelivered parcel. Once you have contacted the Post office concerning your stolen/lost/undelivered parcel, please email us at: support@spiritnest.com and we will work with you to see if we will need to re-send your order or issue a refund on a case-by-case basis. Spirit Nest is not responsible for lost or stolen packages.
Customs
Spirit Nest will not be responsible for any delays in customs that may occur with international transport.
Spirit Nest will not be responsible for all additional customs fees that may occur in international transport.
Spirit Nest will not process any refunds if the client refuses to accept the package due to import/customs/local tax fees. All international customers are responsible for the customs rates within their own country. For further information, we recommend contacting your local customs office.
Delayed shipping
We will do our best to get shipments delivered on time. However, there are situations which are beyond our control. We are not responsible for delays due to any weather conditions, incorrect or incomplete shipping addresses, natural disasters, or refusal to accept packages. To reduce the possibility of a late arrival of your package especially during the busy holiday season, please place your orders early.
Wrong address.
In case you provided a wrong address, we will do our best to help reroute your order or reship it, However, with some of the items we ship from outside the US, it might be impossible to revise, products like: Boots, Bags, Leggings, Bedding and some of the jewelry we sell, in these cases, we will not provide a refund or send the item again if you provided the wrong address.